Eisenhower Medical Mychart

WebEisenhower’s goal is to maintain a healing environment together with, and for, our patients and their families. Billing: 800-453-6012 (M-F, 8:30-4p) MyChart Help: 760-837-8595 (M …

WebMyChart is provided by Eisenhower Health (“EH”) to its patients subject to compliance with the terms and conditions set forth below. Please read the following information carefully. …

An individual must be at least age 12 years of age or older to request a personal account. Parents or guardians of minor children may request access to the minor child’s account by following the terms outlined in the “Proxy Access” section below. Under state and federal law, there are certain types of medical information that the parent or guardian of a minor patient age 12 or older may not view without consent of the minor patient. Because of these requirements, this information will not be viewable on MyChart and may only be requested directly from EH Health Information Management by the patient or by any other individual authorized to do so under federal and state privacy laws.

MyChart should never be used for urgent matters or emergency situations. The anticipated turnaround time for response to electronic messages is 1 to 2 business days. Therefore, for all urgent matters and emergency situations that you believe may immediately affect your health or well-being, you should, without delay, contact EH by phone, and/or go to the emergency department of a local hospital, and/or dial 911. If your provider is out of the office or unavailable, messages sent via MyChart may be routed to other authorized caregivers within EH in order to facilitate a timely response to your request.

Access to the MyChart system is granted to users for the purpose of furthering their medical care. Use of the system unrelated to this purpose may result in the suspension or termination of access privileges. Improper activities that may lead to the suspension or termination of your MyChart access include, but are not limited to:

MyChart may not be available to you due to system failures, back-up procedures, maintenance, or other causes beyond the control of EH. Access is provided on an “as-is, as-available” basis and EH does not guarantee that you will be able to access MyChart at any particular time. EH TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT YOU USE TO ACCESS MYCHART. During times when MyChart is unavailable, other communication methods (e.g., telephone) should be used to communicate with EH or your physician. Release of Information Request By using MyChart, you authorize EH to release your personal health information to you via MyChart. You may revoke this authorization at any time in writing and you have a right to receive a copy of this authorization upon request. Due to California Health & Safety Code Section 123148, medical providers may be prohibited from releasing the following laboratory results via MyChart, even though a patient may consent to their release:

HIV antibody test; presence of antigens indicating a hepatitis infection; abusing the use of drugs; and. test results related to routinely processed tissues, including skin biopsies, Pap smear tests, products of conception, and bone marrow aspirations for morphological evaluation.