MHS Genesis Patient Portal

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MHS GENESIS

https://www.health.mil/News/In-the-Spotlight/MHS-GENESIS

Log into the MHS GENESIS Patient PortalLog into the MHS GENESIS Patient Portal A Common Access Card or DS Logon Account is required. MHS GENESIS, the new

MHS Genesis Patient Portal

https://patientportal.mhsgenesis.health.mil/

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MHS GENESIS Patient Portal | Health.mil

https://health.mil/Military-Health-Topics/Technology/MHS-GENESIS/Frequently-Asked-Questions/MHS-GENESIS-Patient-Portal

A: You will use the MHS GENESIS Patient Portal to communicate securely with your provider once your site transitions to MHS GENESIS. Previous secure messages will be …

FAQ

How do I log into MHS Genesis patient portal?

There are three ways you can log in to MHS GENESIS Patient Portal:
  1. Logging in with your Department of Defense Self-Service (DS) Logon (see FAQ – DS LOGON)
  2. Logging in with your common access card (CAC)
  3. Logging in using a Personal Identity Verification (PIV)

How do I access MHS Genesis at home?

To access the MHS GENESIS Patient Portal, visit https://patientportal.mhsgenesis.health.mil. Beneficiaries can log in to the MHS GENESIS Patient Portal using their DS Logon. Premium Access (Level 2) is required to view the health record.

Is there a MHS Genesis patient portal app?

The patient portal, though mobile friendly for iOS and Android, does not yet have an app to accompany it.

How do I get help with MHS Genesis portal?

Need Help with MHS GENESIS or the Patient Portal? If you’re experiencing issues with your records or information in the MHS GENESIS Patient Portal, submit an Enterprise Service Desk ticket by calling 1-800-600-9332. For issues logging onto the system, contact the Defense Manpower Data Center at 1-800-538-9552.

What is the new patient portal for MHS Genesis?

The new patient portal is launching at sites as MHS GENESIS deploys, replacing the TRICARE Online Secure Patient Portal. Note: When using a non-Department of Defense (DoD) computer, you may receive an error message.

What is MHS Genesis & TriCare Online?

MHS GENESIS has replaced TRICARE Online at this facility. What is MHS GENESIS? MHS GENESIS is the new Electronic Health Record that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families.

What happens if a patient goes to a site without MHS Genesis?

If patients go to a site without MHS GENESIS, their care teams will still be able to view their MHS GENESIS records through the Joint Legacy Viewer software. Patients should stay registered in RelayHealth and Tricare Online so that they can continue to use it if needed when they PCS.

How do I contact the MHS Genesis patient advocacy office?

Patient Advocacy 253-968-1145, option #4 Nurse Advice Line (always open): (800) TRICARE (874-2273) THE MHS GENESIS PATIENT PORTAL Your Electronic Health Record Location: Click Map Below for Directions 9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431

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