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The MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team. The new patient portal is launching at sites as MHS GENESIS deploys, replacing the TRICARE Online Secure Patient Portal.
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FAQ
How do I log into MHS Genesis patient portal?
There are three ways you can log in to MHS GENESIS Patient Portal:
- Logging in with your Department of Defense Self-Service (DS) Logon (see FAQ – DS LOGON)
- Logging in with your common access card (CAC)
- Logging in using a Personal Identity Verification (PIV)
What is the new Tricare online portal?
MHS GENESIS is the new secure patient portal for TRICARE. It will eventually deploy to all military medical and dental facilities worldwide and replace the TOL Patient Portal.
Can you access MHS Genesis from home?
What level of access will providers and patients have to MHS GENESIS functionality when working from home? Providers will have the ability to access MHS GENESIS when working from home via VPN. Patients will be able to access Patient Portal from workstations, home computers and on some mobile devices.
How do I get help with MHS Genesis portal?
Need Help with MHS GENESIS or the Patient Portal? If you’re experiencing issues with your records or information in the MHS GENESIS Patient Portal, submit an Enterprise Service Desk ticket by calling 1-800-600-9332. For issues logging onto the system, contact the Defense Manpower Data Center at 1-800-538-9552.
What can I do through the MHS Genesis patient portal?
Through the MHS GENESIS Patient Portal, you can: The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal. What does this mean for me? MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility.
How many DHA providers are using MHS Genesis?
Initial Operating Capability. More than 164,000 DHA providers are using MHS GENESIS to provide health care to more than 6.6 million potential beneficiaries. The deployment is now 86% complete. Visit our Genesis of MHS GENESIS timeline to learn more about the deployment of MHS GENESIS across the MHS.
What is the Tol patient portal?
The TOL Patient Portal (also referred to as “TRICARE Online” or “TOL”) is the current secure patient portal that gives registered users access to online health care information and services at military hospitals and clinics. If you’re already a registered user on the TOL Secure Patient Portal, MHS GENESIS works much the same way.
What’s in the patient portal kit bag?
Another implement in the patient portal kit bag that’s coming: an online clipboard, that will enable the MTF staff to send certain paperwork to a patient to fill out before an appointment, which could include a health history, a questionnaire, a behavioral health checklist.